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CUSTOMER LOYALTY
OUR CUSTOMERS CHOOSE MSERVICE AND RECOMMEND MSERVICE TO THEIR FRIENDS
- Our customers know that we deliver the results. Their cars are maintained or repaired correctly and delivered on time. One-day turnaround for routine work is normal.
- Our customers find us to be friendly, courteous, and RESPONSIVE to their questions, concerns and needs.
- We are PRO-ACTIVE in conducting inspections to spot and correct future potential problems before they occur - both "normal wear and tear" and unexpected repairs.
- We provide a detailed, understandable explanation of all work done.
- We honor extended warranties and process customer insurance claims.
- Appointments are scheduled at the convenience of our customers.
- Customers get a free rental car with major service or extended repairs. A free pick-up and drop-off shuttle is also available.
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YOU CAN TRUST MSERVICE TO PERFORM YOUR SCHEDULED MAINTENANCE AND REPAIR WORK
- All work meets or exceeds BMW, Mercedes, MINI, and Audi standards, and is done with state-of-the-art equipment.
- We give a full year, unlimited mileage warranty on workmanship and parts.
- MService exceeds environmental compliance laws. We are Contra Costa Green Business Certified, the highest level of certification available, because we meet or exceed all environmental regulations regarding automobile services.
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